SMARTGRO ONLINE SHOPPING TERMS AND CONDITIONS

Please take a moment to read these SmartGro online shopping Terms and Conditions(T/C’s) to understand how they apply to your online purchase of any products or services.

If you have any questions regarding our Services, the Online Shopping Terms, products or services, please click here to contact us.

Online registration

You are required to register with us before placing your first order online. Please click on Register to complete the registration form. Registration and/or use of our online shopping services constitutes your acceptance and agreement to be bound by these and the General Terms of our Services.

To register you will be required to provide certain personal information including residential address, contact number, as well as an email address and password. Please keep your personal information secure. We accept no liability for any damages suffered or losses incurred from the unauthorized use of your personal information. You will be required to enter your email address and password each time you visit our online shopping site or you could have your account signed in. To amend any of your details, please go to “My Account”.

Product Sales and Availability

All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa to areas where we deliver. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.

We cannot always guarantee stock availability and will deliver a substitute product, if possible, where you have authorized us to do so. If we are unable to supply certain items or quantities ordered, you nevertheless agree to accept delivery and make payment for the items delivered.

Product Display

All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa to areas where we deliver. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.

Content Error

We regret that no order will be accepted if we identify a material error in the description of any of our goods or services or their prices on our website. Packaging may vary from that shown on our website.

Pricing

SmartGro prices listed on the SmartGro Web-based Application are as indicated, and do not reflect the price of items at local stores, nor do they reflect in-store sales and promotions, which will not apply to your purchase. You will be charged the prices that are reflected on our website subject to availability and delivery address.  

SmartGro continuously works to offer the lowest prices on everything we carry. From time to time, prices are subject to change in our sole discretion. Prices and promotions may vary depending on whether you have access to our Services via our website. Certain products are random mass items. The average mass of such products may be indicated online as a guide to the cost; you will be charged slightly more or less, depending on the actual weight of the product delivered to you.

The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. Special promotions apply only to items on your original order (i.e. not on items which are added after the order was placed).

Service fees

From time to time, service/delivery fees may apply when you purchase your groceries with us. Such fees will be disclosed on the product page or at checkout, if applicable. If you do not agree to pay the fees, you will not be able to purchase these select items.

 

Payment

When you place your order, funds equal to the total value of your order will be required during the checkout process. To allow for any possible product substitutions, payment will only be effected once your order is ready for delivery.
Payment may either be cash, Instant FET or Pay via the internet using Payfast. When paying using the internet and you submit your order, you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.

You are required to double-check the account you deposit into to ensure your payment gets to us. We reserve the right not to process your order if no payment received.

Confirmation of orders

Your offer is deemed to be accepted when you receive an order confirmation.

 

Delivery

When you place an order on the SmartGro web-based application, you will be provided the opportunity to select a delivery window during which you will receive your order. By placing an Order, you acknowledge and agree that Boxed must, and will, share your delivery information (name, location/address, special delivery instructions, phone number, and requested delivery time) and order information to the Shopper.


In general, grocery items are available for next-day delivery. This means if you place your order today, you’ll receive your order the next day.

Shoppers will deliver your order to the door of your delivery location only (meaning the outside door of your residence) and are not authorized or required to bring your order inside or unpack the order. Upon your delivery, you will receive by email a delivery note showing the product price details, the delivery fees showing a summary of the items delivered. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorized to accept delivery on your behalf.

Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice. The driver will try to contact you to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required. Our liability for any delay in delivery is limited to re-delivery at a later agreed time at no additional charge.

We, in our sole discretion, set and adjust the minimum (or maximum) quantity and/or price requirements from time to time for any order or attempted order placed on the SmartGro site.

Risk and Rewards

Risks in the Products shall pass to you or your authorised representative on delivery. We will retain ownership of the products until payment is received in full.

Cancellation

Your order remains in effect until cancelled. If for any reason you would like to cancel an order this may be done by visiting “My Account” on our website or by contacting our Customer Services Centre on +2782 725 4646.. You will only be able to cancel orders until midnight on the day prior to the date of delivery. We may debit your account for the delivery fees in respect of any late cancellations. If you cancel your payment for any reason, you will remain liable for the full purchase price, including all related costs. We reserve the right to cancel any sale and/or your registration in the event of a breach of any of these or the General Terms.

Returns & Refunds

We cannot process any product replacements or accept any returns for products ordered through the Express service. If you receive a damaged or incorrect item in your Express order, please contact our customer service team at admin@smartgro.co.za and we will work with you to resolve the issue.

Request Orders for Alcohol

The sale and delivery of liquor is subject to national and provincial laws. Accordingly, we may not accept orders for delivery of liquor where this is prohibited. No alcohol or any beverages are sold here. This is strictly tailored to meet the university policies, that no alcohol should be sold within the university premises.

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